Responsible Gaming

On cxwelcome Responsible Gaming
Keep the Fun in Control

Gaming isn't just about the thrill of winning — it should be fun, safe, and responsible. cxwelcome puts the wellbeing and peace of mind of every member first.

24/7
Support available
5 tools
Setting limits
18+
Adults only
Instant
Self-Exclusion feature

Our Responsible Gaming Tools

Cxwelcome provides industry-leading safety tools at no cost to help keep you protected.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit. Once set, lowering your limit takes effect immediately; a 24-hour cooling-off period applies to any increase.

Session Time Limit

Set a daily time limit for your sessions before you start playing. Once the limit is reached, the system will automatically notify you and give you the option to end the session.

Loss Limit

Set a limit on how much you're willing to lose before stopping. This keeps your budget safe and prevents emotional overspending.

Cooling-Off Period

Need a short break? Temporarily close your account for anywhere from 1 day to 6 weeks. During this period, logging in and placing bets will be completely disabled.

Self-Exclusion

For a longer break, block your account for anywhere from 6 months to 5 years, or permanently. This takes effect immediately and cannot be reversed on your own.

Reality Check Reminder

You'll receive periodic pop-up notifications showing how long you've been playing and how much you've spent — so you can make informed decisions.

1 What Is Responsible Gaming and Why Does It Matter

Responsible Gaming means betting and gaming in a way that stays enjoyable without negatively affecting other areas of your life. At cxwelcome, we believe gaming should be a form of entertainment — not a source of income.

Online gaming and betting are growing rapidly in Bangladesh. With this shift, building a culture of responsible play has never been more important. cxwelcome is more than just a betting platform — we are equally committed to the mental wellbeing and financial safety of every one of our members.

Gaming addiction is a real issue, recognised by the World Health Organization (WHO), and addressing it starts with awareness. cxwelcome's responsible gaming program is that first step toward building that awareness.

Keep in mind: Gaming is entertainment, not an investment. Never bet with money you can't afford to lose.

2 The Golden Rules of Safe Betting

For responsible gaming at cxwelcome, we recommend following a few core principles. Sticking to these guidelines will keep your gaming experience positive every time.

1

Set your budget first

Decide how much you're willing to spend before you start playing. Once that amount is gone, stop — only set aside money left over after covering your monthly expenses for betting.

2

Don't chase your losses

Chasing losses — placing bigger bets to try to recover what you've lost — is one of the most dangerous habits in gambling. Every game is independent, and past results have no bearing on future outcomes.

3

Set a time limit

Take regular breaks instead of playing for hours on end. Use the session time limit feature to make it easy to track how long you've been playing.

4

Don't Bet on Impulse

Avoid betting when you are angry, frustrated, or under the influence of alcohol. Make decisions with a clear head and a calm state of mind.

5

Don't Make Gaming Your Only Hobby

Keep a healthy balance between family, friends, hobbies, and social life. Gaming should only be a small part of your life.

3 Recognize the Warning Signs of Addiction

Gaming addiction often develops gradually and can be hard to notice at first. Watch out for the signs below and seek help if you recognise them:

Spending beyond budget

You've started betting using emergency funds or savings.

I lose track of time

You've lost track of how long you've been playing and time seems to fly by.

Strained relationships

Gaming is causing tension in your relationships with family or friends.

Emotional instability

You feel restless or anxious when you're not playing, and find it hard to stop once you've started.

Neglecting Work or Studies

Professional or academic responsibilities are being neglected because of gaming.

Tendency to Hide It

You're hiding your gaming habits from family or the people close to you.

If more than one of these signs applies to you, don't wait — contact our support team right away or use the self-exclusion tool.

4 Self-Assessment Test

Take a look at your gaming habits. If you answer "yes" to most of the questions below, it may be time to seek support.

1
Do you place more bets to try to win back money you've lost?
2
Do you feel restless or anxious when you're not gaming?
3
Have you ever lied to family or friends about how much you game?
4
Have you ever spent money meant for essential expenses on gaming?
5
Have you tried to stop gaming but couldn't?
6
Has gaming affected your work, family, or health?
7
Do you turn to gaming to cope with stress or loneliness?
8
Do you feel the urge to play every day or almost every day?
If more than 3 answers are "Yes": Reach out to us. We're here to help — no judgment, no questions asked.

! Quick Help

If you or someone close to you is struggling, take action now.


Contact our support team:

[email protected]

Live Chat: Available 24/7

Quick Checklist

  • I've set a budget
  • I've set a time limit
  • Loss limit is active
  • Reality check is active
  • I've informed my family
  • I see it as entertainment

How Use the protection tools

Log in to your cxwelcome account to activate these protective tools quickly and easily.

Account Settings

Log in and go to the "Settings" menu.

Limits section

Open the "Responsible Gaming" or "Limits" tab.

Choose a limit

Choose any limit you like — deposits, losses, or time.

Enter amount

Set your preferred limit amount.

Confirm

Save — the limit will take effect immediately.

Stay safe

The system will automatically enforce the limit.

General Q&A

Answers to the most frequently asked questions about responsible gaming.

The duration of your Self-Exclusion depends on the period you selected. Your account cannot be reactivated before that period ends. Once it does, you may reopen your account after completing a cooling-off period. If you chose permanent exclusion, the account cannot be reinstated.

Lowering your deposit limit takes effect immediately. However, to increase a limit, a minimum 24-hour cooling-off period applies after your request. This intentional delay gives you time to reconsider the decision.

Yes. cxwelcome follows a strict age verification process. Your age is confirmed at registration, and identity documents are verified through KYC. No one under 18 is permitted to open an account or place a bet.

At the interval you choose (for example, every 30 minutes or every hour), a pop-up notification will appear showing how long you've been playing and your total winnings or losses. You can then decide whether to keep playing or stop.

Keep your account password strong and never share it with anyone. If you suspect a family member is using your account without permission, change your password immediately and notify our support team.

Yes. Even during a cooling-off or Self-Exclusion period when all betting is suspended, you can still withdraw any remaining balance from your account. Contact our support team for assistance with the withdrawal process.
Safe Gaming Pledge

With enjoyment Balancing Responsibility Keep

Join cxwelcome and enjoy peace of mind with our full suite of protection tools.

Your wellbeing is our top priority.

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